Refund policy

Return and refund policy

SD Plates has a 14-day return policy. You have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it: unworn or unused, with tags, in its original packaging, and accompanied by a receipt or proof of purchase.

To start a return, contact us at info@sdplates.store.

Return shipping, duties, and fees
Customers are responsible for all return shipping costs, customs duties, taxes, and any other fees associated with returning an item. These costs are not refundable.

Damages and issues
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or incorrect so that we can evaluate the issue.

Exceptions / non-returnable items
Custom products, special orders, personalized items, personal-care goods, hazardous materials, flammable liquids, gases, sale items, and gift cards are not eligible for return. Please contact us with questions about a specific item before sending it back.

Exchanges and store credit
We do not offer direct exchanges. If you would like a different product, contact us to request a return. After an eligible return is accepted, we will issue store credit that you can use toward a separate purchase. Returned items must meet the eligibility requirements above, including original packaging.

European Union 14-day cooling-off period
If merchandise is shipped to the European Union, you have the right to cancel or return your order within 14 days for any reason and without justification. The item must be in the same condition that you received it, unworn or unused, with tags, in its original packaging, and accompanied by a receipt or proof of purchase.

Refunds
We will notify you once we receive and inspect your return. If a refund is approved, it will be issued to your original payment method within 10 business days. Your bank or card issuer may require additional time to post the refund. If more than 15 business days have passed since approval, contact us at info@sdplates.store.